FAQ

Account, security, and verification

What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Feb 12, 202661
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Feb 12, 2026106
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Feb 12, 2026270
What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on Feb 12, 2026110
How do I determine my company type and understand which documents I need to prepare?
Published on Oct 13, 2023Updated on Feb 12, 2026126
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Sep 27, 2025102
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Feb 9, 2026152
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Feb 11, 20266,023
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202514
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I change my email?
Published on Sep 6, 2023Updated on Feb 9, 20263,968
How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Feb 12, 202613,496
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Feb 12, 202615,693
What is sub-account?
Published on Aug 22, 2023Updated on Feb 11, 20261,797

Showing 46-60 of 69 articles