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How do I navigate to and customize notification settings?
Customize price alerts by selecting the assets you want to track.Published on Oct 8, 2025Updated on May 29, 202618How do I use the custom formula feature?
By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency. Learn how you can use the custom interval feature here.Published on Mar 5, 2025Updated on May 29, 20264How do I use the custom interval feature?
Go to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature helpPublished on Mar 5, 2025Updated on May 29, 20266How to add personalized messages for custom price alerts?
to select the alert of your preference or the Create alerts option In the designated field, input your custom message.Published on Feb 6, 2025Updated on May 29, 20264How do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Jun 2, 202653OKX customer review reward from Sourceforge terms and conditions
SourceForge is a customer product review site, which is not affiliated with OKX in any way. The promotion starts on August 8, 2023 and ends on August 31, 2023 at 11:59pm UTC. The first 50 eligible OKX customers to have a customer review pass SourceForge's Review Guidelines and published on SourceForge between August 8, 2023 and August 31, 2023 will be eligible for a $20 gift card (the "Gift").Published on Aug 7, 2023Updated on May 29, 202687How do I trade with OKX Wallet Trader Mode?
TEE-enabled secure signing Once triggered, the transaction calldata and your original signature are sent to the TEE The TEE validates that the transaction matches your intent and signs it using the wallet’s private key stored securely within the TEE4. On-chain transaction broadcast The signed transaction is automatically broadcast to the blockchain for executionWhat advanced trading strategies are supported?Published on Aug 22, 2025Updated on May 29, 2026666What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirementsPublished on Feb 5, 2024Updated on May 29, 2026132OKX Web3 wallet customer review reward from Sourceforge terms and conditions
SourceForge is a customer product review site, which is not affiliated with OKX in any way. The promotion starts on August 8, 2023 and ends on August 31, 2023 at 11:59pm UTC. The first 150 OKX Wallet customers to have a customer review pass SourceForge's Review Guidelines and published on SourceForge between August 8, 2023 and August 31, 2023 will be eligible for a $20 gift card.Published on Aug 7, 2023Updated on May 29, 202657How do I add a custom remote procedure call (RPC) to the OKX Wallet?
By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on May 29, 202624How do I enable or disable my Trader Mode?
Your Trader Mode will remain active, and your private key is securely stored in the Trusted Execution Environment (TEE). You can re-import your wallet anytime using your seed phrase. However, once your Trader Mode expires, the private key will no longer be stored in the TEE.4. How do I resume my strategy orders? If your strategy orders are suspended when your Trader Mode is automatically disabled, you can resume them after you re-enable your Trader Mode.Published on Aug 22, 2025Updated on May 29, 2026244How do I use OKX Wallet Trader Mode for DCA strategy trading?
A strategy stops immediately if your token balance runs out, gas is insufficient, or a TEE (Trusted Execution Environment) signing error occurs. The strategy status changes to Failed.What happens if a single order in a DCA strategy fails? If a single order fails due to slippage or another reason, it's skipped and doesn't count toward your total.Published on May 14, 2026Updated on May 29, 20263McLaren Race Rewind Singapore Winners
Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on May 29, 202613Why hasn't my deposit been credited?
Find missing deposit on the Get help page If none of the above applies to you, please contact our customer support by clicking the button below:Published on Sep 1, 2023Updated on Jun 3, 202614,044Why haven’t I received a reply from the blockchain project team?
You can monitor updates on blockchain explorer or wait for additional confirmations.When should I contact customer support? You should reach out to customer support via OKX Assistant if: Your OKX transaction shows completed, but your balance hasn’t updated. You accidentally sent crypto to the wrong address or network. But first, visit here. You need help identifying a failed or stuck deposit/withdrawal. Note: customer support can only assist with transactions made through our platform.Published on Oct 17, 2025Updated on May 29, 202614