FAQ

Individual verification

How to fix passkey error 50162 on Android devices
Published on 8 Dec 2025Updated on 26 Dec 2025468
How do I complete the required tasks shown in the app?
Published on 3 July 2025Updated on 10 July 202535
What's KYC: What to expect and why it matters?
Published on 24 June 2025Updated on 15 Jan 202645
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 11 Feb 2026448
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 15 Oct 2025130
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 11 Feb 2026680
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 9 Feb 202652
How do I secure my exchange account?
Published on 12 June 2024Updated on 12 Feb 20261,253
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 28 Jan 202612,964
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 11 Feb 20266,429
How do I verify an individual account from Mexico?
Published on 25 Sept 2023Updated on 9 Feb 2026152
How do I verify an individual account?
Published on 25 Sept 2023Updated on 11 Feb 202630,439
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 12 Feb 202611,493
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 12 Feb 2026837
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 17 Nov 20256,597

Showing 1-15 of 15 articles