FAQ

Account management and security

How do I change my email?
Published on 6 Sept 2023Updated on 29 May 20264,177
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 29 May 202613,957
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 29 May 202616,426
What is sub-account?
Published on 22 Aug 2023Updated on 29 May 20261,857
How do I close my account? (web)
Published on 22 Aug 2023Updated on 2 Jun 2026464
How do I close my account? (app)
Published on 22 Aug 2023Updated on 2 Jun 2026898
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 29 May 2026405
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 2 Jun 2026371
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 29 May 2026468
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 29 May 2026393
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 29 May 2026595
How do I change my login password?
Published on 22 Aug 2023Updated on 2 Jun 202619,705
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 29 May 20268,003
I haven't received the verification code
Published on 16 Aug 2023Updated on 29 May 202633,183
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 2 Jun 20264,305

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