What can I do if my device is running in an unsafe environment?
While using the OKX app, you may encounter a warning stating that your device appears to be operating in an unsafe environment, potentially leading to security risks. This warning is a security alert from the OKX system, indicating that it has detected an anomaly in your device's operating environment. This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers.
Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.
What is an anomaly in your device's operating environment?
The OKX system will send security prompts when you use your device in the following situations: root, emulator, debug, hook, and virtual environments, among others. It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks.
Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.
What should you do?
If you receive a security prompt on the OKX app, it's best to stop your current operations on the app immediately and check your device's operating environment to prevent safety risks.
Depending on the scenario, please try the following:
If your phone is rooted, you may:
restore the phone to an unrooted state, or
download and log in to the OKX app on an unrooted device
If you're using public wifi with security risks, switch to a private, safe network instead.
If suspicious applications are running on your device, scanning and removing malware is recommended. Trojan horse viruses are likely to be present in browsers and input method applications.
What should I do if my account is automatically logged out on the PC (requires device time calibration)?
For the security of your account, we recommend calibrating your device time and then trying to log in again. If the issue persists, please check and adjust your device’s time settings. You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.
What should I do if my account is automatically logged out on the PC while using a virtual machine?
A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.